Our FAQs

Name: Brockhampton Court Nursing Home
Address: Hereford, Herefordshire, HR1 4TQ
Rating: 5

Can Brockhampton Court Offer Care Suitable to Meet My Immediate Needs? and Provide for the Future?

Brockhampton Court is a nursing and residential care home with care available 24 hours a day, 7 days a week. Before accepting new residents, following an initial assessment to see if we can meet the needs of the individual.
How Much Will I Have to Pay for Nursing Care?

For more information on charges as everyones needs are different, so please call the manager at Brockhampton Court on 01989 740239 to discuss specific requirements.
How Often Are Care Needs Reviewed and Will I and My Relatives Be Involved in the Decision-Making Process?

Care is reviewed as and when an alteration in condition occurs – routine care is reviewed at least monthly and the resident and family are actively encouraged to participate.
If a Resident Becomes Ill, Are the Relatives Kept Informed?

Yes, we always keep relatives informed, providing the resident consents to the disclosure.
Do You Offer or Can You Arrange Complementary Therapies and Obtain the Services of a Chiropodist, Physiotherapist and Occupational Therapist, as Required?

Yes, all of these therapies are available with a range of services at the home.
Which Doctor Can a Resident Use and How Often Does He Visit?

We have a good working relationship with the local doctors.
Does an Optician, Dentist, and Optometrist Visit the Home?

Yes, on regular occasions but also by special request as and when needed by residents.
Is There An End-of-Life Pathway in Place and What Happens?

We follow the Gold Standard Framework procedure, this is tailored to suit the requests and needs of the resident and families.
When the Resident Is Very Ill, Particularly at the End of Their Lives, Is a Bed Available for Relatives to Stay Overnight?

Yes, we will work with the families in anyway we can to facilitate this.
Can a Trial Period Be Arranged for a New Resident?

We are pleased to provide a trial period, often resident's come to stay for a short periods of time, like you would in a hotel, to experience Brockhampton Court.

Bedrooms

Can Residents Bring Their Own Furniture And Pictures Etc. To Personalise Their Room?

Yes. We encourage residents to personalise their rooms and to bring in pictures, photographs, ornaments, and favourite pieces of furniture.
Is the Bed Provided by the Home?

A full profiling bed, wardrobe, and chest of drawers are provided in all rooms.
Have All the Rooms Got En-Suite Facilities?

All of our rooms have got en-suite facilities.
Do You Have Suitable Assisted Bathing?

Yes, we have several assisiting baths around the home.
Does Each Bedroom Have a Television?

Yes, all the rooms have television facilities.
Is There a Telephone in Each Room and a Call System?

Yes, there is a dedicated telephone line in each bedroom. There is no charges for calls. Each bedroom is equipped with a call system which is monitored throughout the day and night.
Is There a Lockable Cupboard/Drawer Unit in Each Room?

Yes, this is where we recommend that residents keep their valuables.
If You Wanted to Change Rooms, Is That Possible?

Yes. If you wish to change rooms it would be subject to availability. The Manager will then liaise with you if an alternative room is available.

Communal Areas

Where Can Residents Sit with Their Visitors?

There are lots of private areas at Brockhampton where you can spend time with visitors, including the Library, Gallery and the Conservatory lounge.
Is There Somewhere Outside Where Residents/Visitors Can Sit?

Yes. We have beautiful gardens with many seating areas.
Is There a Quiet Area Where Residents Can Sit Without the Distraction of the Television?

Yes, there are many areas to enjoy peace and quiet.
Is There Easy Access for Walking Frames and Wheelchairs and Are There Handrails in the Corridors and the Toilets?

Yes. Brockhampton is accessible for walking aids and wheelchairs.

Meals

Can a Resident Eat His or Her Meal in their Room?

Yes. Breakfast is served in the resident’s room. If they so wish, lunch and supper can also be served in the room but we do encourage residents to lunch together in the dining rooms.
Can A Resident Choose Where They Sit in the Dining Room?

Yes, of course – we do try to accommodate everyone’s needs. We also offer the resident the opportunity to have guests join them for lunch.
Do You Cater to Special Diets, Diabetic, Gluten-Free, etc.?

Yes. We understand that each resident has specific dietary needs and cater to them accordingly.
What Is the Food Like and Are Residents Consulted about Their Preferences?

All meals are prepared at the home. We use the local greengrocer, butcher, and dairy, and locally source as many food products as possible.
Food is more like a first class hotel, instead of your typical care home.
Are There Trained Sensitive Staff Available to Help Residents Eat If They Are Unable to Do So on Their Own?

Yes, we will deliver the help needed in a respectful and dignified manner.

Activities

Is There an Activities Programme and an Activities Co-Ordinator?

Yes. We have an activities team, and also a Pastoral Care Co-ordinator.
Do You Have a Calendar of Events?

We have a very full activities programme – with forthcoming activities displayed on the resident’s board. You can find out more on our News and Events page
How Are Special Events Celebrated, e.g., Christmas?

Just like any big family – we celebrate in style.
How Are Residents’ Birthdays Celebrated?

Everyone has a birthday cake and candles, we like to make a fuss for them on their special day.
What Arrangements Are There for Residents to Take Worship?

Our local vicar visit's the home and conducts a service every month. Our residents are also welcome to attend the local church services, also the activities team shows live streamed events.
Are Daily Newspapers Available?

Yes. Your preferred newspaper can be delivered daily along with magazines at an extra cost.
Do You Have Regular Residents’ Meetings?

Yes. We do have residents’ meetings. We notify everyone of the date and send out an agenda to all residents so we can organise the meeting. We also encourage family members to attend.
Does the Home Have a Library and Is There a Reading Group?

Yes, we have a library, and the library trolley is taken around every Monday.
Are There Clubs That Residents Can Join?

In addition to a whole host of activities, there is a reading group and a gardening club. There are various in-house competitions and a monthly newsletter. The notice board advertises forthcoming events and activities.

Staff

Does Each Resident Have a Dedicated Member of Staff Who Is Responsible for Their Care?

Yes, each resident has their named nurse who assesses their care.
Do The Staff Take Time to Get to Know the Residents Likes, Dislikes, and Their Background?

Yes. We pride ourselves on the relationships we build with our residents here at Brockhampton Court.
What Training Do Your Care Staff Receive?

We strive to provide the best possible care and provideand beyond all appriopiate training.
How Many Staff Are on Shift?

Here at Brockhampton Court we pride ourselves on delivering the best possible care, so have well above the average ratio of staff available at all time.

Visitors

Are There Set Visiting Times or Are Visitors Welcome Any Time?

We operate an open-door policy for visitors, who are welcome at any time.
Are Children Welcome to Visit?

Yes. We actively encourage children to visit, pets are also welcome providing they pose no risk to our residents i.e., dogs must be on a lead.
Where Can We Get the Latest Inspection Report?

A copy is available to download on our website below.

Any Further Questions?

We are happy to answer any further questions you have about our care services.

Ask Us Anything